Protect yourself. Make sure that your insurer is an authorised and regulated financial services provider.
Always answer all questions asked by your insurer accurately and honestly. False or incorrect information can affect your cover and claims.
Ensure that your details are up-to-date. Notify your insurer of any changes to your address, contact info or cover within 30 days.
Always check any documents sent to you by your insurer to ensure that all information is correct, complete and accurate.
Do not delay when submitting a claim. Failure to comply with time periods or any other requirements could result in your claim being rejected.
In the event of a car accident, be sure to take photos and write down as many details as possible (time, location, third-party's address/contact details, vehicle damages, etc.)
Stay up to date with your insurance payments. Non-payment may result in cancellation of your policy.
Never purposefully withhold or falsify information pertaining to your cover or claims. Insurance fraud is a criminal offence.
